Phone call exercises pdf

Different languages have different phrases that are used in telephone calls. When you listen to a phone message, you need to listen for specific information. Handling an irate customer sample dsat call interactive session 6. Once you have repeated this exercise, get students to call each other in their own offices to repeat the exercise. In addition, to practise and learn what phrases you can both say and hear on different types of phone calls in english, look at our other exercises on telephone english vocabulary. You will know this if when you try to make a call, there is no dial tone the sounds you hear on the line when making a call when your phone is working correctly. Reasons are also often needed when ending a call, as in someone has just come in british someone just came in. Write all the successfully made new arrangements above. It includes a vocabulary list and quiz, common phrases and tips, and a series of practice exercises. Be clear and specific see the sample and, whenever possible, write your algorithm in pseudocode.

Ill call you back a little later, as soon as i have more information. Speaking english on the telephone is difficult for learners for many reasons and even highlevel students often feel uncomfortable with the unpredictability of telephone conversations. Dont worry if some pairs finish quickly some situations are shorter than others. Explain that he or she will make four phone calls to obtain information and fill in the gaps in the worksheet. This resource kit is designed to help esl instructors plan lessons to meet their learners needs in the area of telephone skills. A carefully chosen list of the most important phrases for making and receiving business and personal telephone calls, including lots of useful language for starting and ending calls, dealing with communication problems, taking and leaving messages, etc. In the same room put your chairs back to back and practice speaking on the phone, you will only hear the other persons voice which will approximate a telephone situation use the telephone this is pretty obvious, but really not used that often. Be aware of the power of the telephone it creates opportunities and conveys information in a fast and effective way, but unless it is managed properly it.

Essential telephone english vocabulary online exercise part 1. In the following conversation between two work colleagues peter and juan, peter explains to juan the meaning of some commonly used english vocabulary for. Get the phone short simple online listening exercise 5 minute english. Eslflows guide to esl telephoning exercises for english language learners to practice using elementary language and expressions necessary for business and making phone calls. Taking phone messages adult and family education home. You can click on the printer icon just below and to the right of the contact us menu button at the top of the page or copy and paste the part of the exercise you want onto a word document and then print onto some paper. Then the students practice the conversation for the class. To do or look at an exercise, simply click on the box or the title of the exercise. Get an idea how confident he or she feels using the phone, who he or she usually talks to and who he or she needs to talk to. Telephone skills resource kit introduction purpose.

Telephone english phrases formal conversation from these conversations, we can learn phrases for beginning a phone call, taking and leaving messages, checking and clarifying information, and finishing a phone call. Make it easier by downloading a copy of the list in pdf, and print it out or save on any device. In this first part of two exercises you will learn the meaning of essential english vocabulary used when both talking on the telephone and talking about telephone calls. English esl phone call worksheets most downloaded 18. Phone english meaning translation 1 available a i want to speak about. Telephone english business english lessons for telephoning in english and making phone calls in english. If the lines busy and you cant get through, call again later. The phrase the lines dead is used in two situations. If youre available, you pick up the telephone or answer the telephone. Listen to the phone call from a customer to practise and improve your listening skills. Dealing with difficult customers and callers on the phone is not easy and handling them sufficiently, to maintain loyalty, requires relevant training in the call centre. The receptionist person who answers the phone says that her.

B use the phone english to fill the gaps in the dialogue. Listening skills on the phone august 23, 2016 by larry m. How to overcome these difficulties when making a telephone call. We are lucky to have been supplied with a number of training cheat sheets by. Telephone calls in english and common phrases you can use making a telephone call in english tips. Write all of your real arrangements meetings, drinks with friends, dentist appointments etc. Here are a few suggestions for practicing phone calls without looking at your partner.

Well, i tried to call my garage about 4 times but i always got the signal. Keep this rolling roleplay going as long as you wish. How did cherry make miss walker feel welcome, comfortable and important during the call. Consequently, we have had a number of requests from our readers to provide more training materials.

Learn telephone english with business english pod lessons for making phone calls in english. As they finish one situation, take the cards back and give them another. English esl phone call worksheets most downloaded 18 results. This blog post is available as a convenient and portable pdf that you. Make a list of some vocabulary and phrases you need to get the information that you need. This is powerful exercise in creative writing where delegates get to write a phone conversation based on certain limiting criteria. The other person cant see what a nice person you are, so make sure you sound polite and agreeable. Remember it is crucial to actually use the phone, as the difficulty lies in understanding english over the phone. When someone calls you, the phone makes a sound we say the phone is ringing. Prepare in and practice before making a phone call in english. Placing or receiving a professional telephone call if you are answering a professional call, be prepared to. Phone conversations in french may sound like an intimidating prospect, but with time and practice, youll be sure to master it in no time. To print the lesson on telephone phrasal verbs right click on a white space and choose print. Make a structured plan to face the following situations to the best of your abilities some exercises are already solved to serve as guide.

Find out what calls he or she would like to be able to make if more confident. Telephone role plays teachingenglish british council bbc. Phone calls in english are much more difficult to handle than talking to people face to face. This session supports learners to gain confidence in making phone calls to obtain information and. Read these sentences and then answer the questions. Make sure students get lots of practice with a variety of telephone role plays. Telephone phrasal verbs 1 the following are common phrasal verbs we often use while on the telephone. English for telephoning business english pod learn. Consider the following example of a typical return business phone call, as continued from the previous example of a typical business phone call message. The structured approach to writing helps to make the task more creative and also showcases the power of creative narrative which can make communication more effective and concise.

When you are talking to someone face to face you can see the persons expressions or see what gestures they are making. A phone call from a customer listening intermediate b1. The driveway was still empty and it was getting dark. Our english for telephoning lessons are listed below with the newest lessons first. In dental school, the people part of the equation was overlooked, and it takes a number of years in practice to realize its importance. Find out how he or she feels when people ring up and what he or she might need to feel more confident in those situations. Use updown arrow keys to increase or decrease volume. Phone calls choose another topic please check our guides. Maybe its because you cant read the persons expressions or get cues about their meaning from their.

However, generally speaking, returned phone calls should be made as soon as possible and should concern the matter for which contact was initiated by the caller. Give your friend a call and practice various conversations. The fear of talking on the phone in a second language will disappear if you practise often. Dentistry is part art, part science, but all about people.

Lead the previous warmup discussion in such a way that you find out who among the. Handling business phone calls telephone call script. The phone call paul looked out the window and sighed. Phone english exercise a match the phrases with their meanings and then translate them.

Telephone english vocabulary exercises blair english. If you are the person placing the call, be prepared to say. He walked up the stairs to his room and put away his baseball glove. So i ended up calling 911 so that they could the emergency rescue service, but when they did, i got. In the same room put your chairs back to back and practice speaking on the phone, you will only hear the other persons voice which will approximate a telephone situation. Kids have to get their team to guess the word or phrase either through pictionary, charades, a puppet show or with 15 words or less. Telephone conversation exercise about a lady calling a sports store how to complete the exercise on a telephone conversation between a lady and a sports store. Telephone errors elementary online exercise where you have to find the mistaken word in the sentence like toeic part vi. Phone calls section contains business english lessons on receiving and redirecting calls, taking and leaving messages, and sending and receiving information.

Pretend to phone people in the class to make as many business or leisure arrangements as you can for the next seven days. Exercises for practicing speaking on the telephone. From these conversations, we can learn phrases for beginning a phone call, taking and leaving messages, checking and clarifying information, and finishing a phone call. Exercises on algorithmic problem solving instructions. Use their answers and the discussion that follows as the prelistening exercise for the following presentation. Making phone calls in english can be more difficult than when you are talking to someone face to face. Practice your telephone skills by calling a friend andor leaving a message at your school for one of your teachers. It provides a curriculum guide, goal setting tools, sample lesson plans, worksheets, assessment tools and an annotated bibliography of relevant resources. Telephone conversations randalls esl cyber listening lab. Monitor and note mistakes or interesting language for discussion afterwards if you can.

Talking on the phone in english telephone vocabulary and. Telephone language sorting worksheet pdf telephone. Intermediate in this second part of two exercises you will learn the meaning of english phrasal verbs and expressions that are commonly used when both talking on the telephone and talking about telephone calls. Exercise 4 for phrases used in telephone conversations.

Use internal office phones at work this is one of my favorites and great for. Do you need to make telephone calls in english at work. Use the nato phonetic alphabet to relay the following email. Essential telephone english vocabulary online exercise.

Dentistry is a service business, and communication is paramount to. For this lesson, students will work in pairs to practice telephone scenarios. Making arrangements phone calls game what are your arrangements and plans for tomorrow, this weekend and the beginning of next week. We use a lot of standard phrases to start and finish telephone calls. He checked the clock and sighed again, deeper this time. Telephone call to a business this is a typical business telephone conversation. To complete the exercise read the conversation and then answer the 12 questions about the conversation. Answering the phone at work and taking messages add to my workbooks 6 embed in. Together, lets listen to this phone message for the information above. The phone telephonecordless telephonecell phone mobile phonephone box payphone phone card top up card landlinephone book yellow pages to callto phone to make a phone callto ring to lift the receiver to dial the numberto dial a wrong numberto pick up the phone to hang upto call back to ans. You must change the person you speak to after each attempt, but you can then go back to the same person if you like.

Essential telephone english vocabulary part 2 level. The idea is to have the pupils work individually or preferably in pairsgroups and ask each other the questions. Use the telephone this is pretty obvious, but really not used that often. The first is when there is a technical problem which stops a person making or receiving calls on their phone. Leave a message on the answering machine and ill call you back when i can. Telephone calls can be a timeconsuming, troublesome intrusion into your busy life, yet try being in business without a telephone.

Phone call about apartment by ninjabean this is a listening activity about a response to a classified ad perfect for introducing vocab and speaking practice for renting an apart. These role cards present a series of simple situations for preintermediate and intermediatelevel learners, working in pairs. Telephone vocabulary and phrases learn english today. Telephone call to a business script and quiz about a typical business telephone call. English for the world of work lesson plan telephoning. If you answer the phone and you hear someone speaking in english, dont be afraid to reply. It may also help to read out the phrases below and practice making phone calls with a friend first. Phone calls free business english lessons on phone calls.